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Covid-19: Waste and Recycling Services

If you have suspected or confirmed Coronavirus and are self-isolating, you need to double bag your used tissues and disposable cleaning cloths and wait 72 hours before putting it out for collection. For more information visit our page here.

Household Recycling Centres Open as Normal in National Lockdown

All our HRC sites will be open as normal during the latest National Lockdown

All visits must be pre-booked online in advance and social distancing will be required on site.

For further details, visit our HRC Bookings page

  1. Gloucestershire Recycles
  2. Household recycling centres
  3. Car and van bookings for HRC visits

Car and van bookings for HRC visits

Everyone visiting the Household Recycling centres are required to prebook their visit to gain access to these sites. Social distancing will be required on site, and to minimise queues and waiting times the number of booking slots available will be limited.

The Household Recycling Centres are open 10am to 4pm and each site is closed one day per week (Fosse Cross and Oak Quarry closed Tuesdays, Pyke Quarry [from 25th October] and Wingmoor Farm closed Wednesdays, and Hempsted closed Thursdays).

Please note:

  • Anyone with Covid-19 symptoms, or anyone in a self-isolating household MUST NOT visit
  • If you consider yourself at increased risk from coronavirus (COVID-19) you are advised not to visit
  • Only visit if absolutely necessary
  • Drivers only wherever possible – a maximum of one passenger is permitted if you need help to unload your waste and recycling
  • Please only bring to site what you can safely unload yourself as site staff need to social distance so cannot help you to unload your waste and recycling
  • Site staff will be happy to assist blue badge holders if they need help to unload and deposit their waste and recycling
  • Social distancing at 2 metres will be strictly enforced
  • Wash your hands before you leave home and after returning from your visit to the site
  • Some recycling bins may be unavailable. For an up to date list of materials which we can accept please see here.

 

Make a car booking here.

Make a van/trailer booking here.

Strictly only one visit per household per day

 

 

Frequently asked questions:

 

To maintain social distancing we are limiting the number of vehicles on site at a time. Fewer vehicles turning up will reduce queuing and cause less congestion on the local highways network, and a booking will ensure that you are able to access the site without excessive delays.

We are asking our customers to wash their hands before and after their visit. Please also ensure that you abide by social distancing rules and stay at least two metres away from staff and other site users. Should you wish to wear your own face mask and use gloves, please do but these are not currently required by the guidance provided by the government to local councils.

As we need to restrict the number of visitors on site, please only bring waste that cannot be disposed of through your normal kerbside collections or for which no other disposal options are available.

You can make one booking each day however there are a limited number of appointments available each day, so please only book what you need.

With more than 10,000 bookings a week across the five Gloucestershire recycling centres, we do not have the capacity to routinely accept telephone bookings. However, we accept that there are a small number of residents without internet access from whom we will accept phone bookings on 01452 596 626 (available weekdays 9.00 am to 5.00pm). Please only use this telephone service if you genuinely cannot book online or if a friend or relative is unable to book online on your behalf.

You will receive an email booking receipt and you should bring this with you, either printed or on your phone.

Unfortunately, we cannot make changes to your booking after submitting it. You will need to make a new booking.

Unfortunately, we are unable at this time to cancel or make changes to your booking after submitting it. You will need to make a new booking.

Yes, the online van booking system remains unchanged but with a reduced number of bookings available each day. Remember that our Household Recycling Centres (HRCs) are for your own household waste only. It’s an offence to dispose of commercial or trade waste at our HRCs.

Please only bring waste that cannot be stored safely at home and for which no alternative disposal options are available. For up to date information on what waste can be accepted click here.

Yes. However, we urge that you only have one other person out of your car to assist you.

If you have a disability which means you require assistance the site staff will be able to help. Please use your horn to attract the attention of staff and remain in your car while they remove your waste.

Please visit www.cheltenham.gov.uk.

No. HRCs are not licensed to accept fly-tipped waste.  Waste fly-tipped on private land will need to be disposed of at a private licenced waste site.

 

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