The Household Recycling Centres are open 9am to 5pm during summer time hours (BST) and 10am to 4pm during winter time hours (GMT) and each site is closed one day per week (Fosse Cross and Oak Quarry closed Tuesdays, Pyke Quarry and Wingmoor Farm closed Wednesdays, and Hempsted closed Thursdays).
Booking your visit in advance helps to minimise queues and congestion, improving site safety and your recycling experience.
Our customer satisfaction surveys show that most of our customers preferred to book in advance. Many customers are enjoying the shorter queues and less congested sites that booking has offered.
Are there any restrictions on the types of materials I can take to the HRC?
For information on what materials you can bring to the HRC click here.
Is there a limit to how many journeys I can make in a day or week?
There are a limited number of appointments available each day, so please only book what you need. We reserve the right to restrict access if we believe your waste may be from a business or where, in our reasonable view, your use of the HRC sites is excessive.
Can I book by telephone?
With more than 10,000 bookings a week across the five Gloucestershire recycling centres, we do not have the capacity to routinely accept telephone bookings. However, we accept that there are a small number of residents without internet access from whom we will accept phone bookings on 01452 596 626 (available weekdays 9.00 am to 5.00pm). Please only use this telephone service if you genuinely cannot book online or if a friend or relative is unable to book online on your behalf.
What information will the booking system ask me?
When you access the booking form you will be asked to provide: • name • email address • postcode • vehicle make and model • vehicle registration • Types of waste you are bringing to site
All personal information is kept confidential and will be used to administer and manage the online booking scheme, contact you should there be an unplanned site closure and to help prevent you from having a wasted journey, to monitor for potential illegal Commercial Waste depositing, and to support any future policy change recommendations.
What do I need to bring with me when I visit?
You will receive an email booking reference - you will need to bring this with you to enter the site, either printed or on your phone.
What happens if I book my car in then need to use a different vehicle?
If I have a Van, pick up or large trailer, do I still book as before?
Yes, the online van booking system remains unchanged. Remember that our Household Recycling Centres are for your own household waste only. It is an offence to dispose of commercial or trade waste at our HRCs. To check if your vehicle falls under this vehicle type, check here.
What waste can I bring to the HRC?
Please only bring waste that cannot be disposed of through your normal kerbside collections or for which no other disposal options are available. For up to date information on what we accept, visit our what waste can be accepted and excluded page.
I will need lifting assistance, can the HRC staff help me?
If you require help with lifting your waste, please advise the member of staff greeting you at the entrance and you will be assisted.
Can I use Swindon Road Recycling Centre?
Swindon Road Recycling Centre is operated by Cheltenham Borough Council and available for Cheltenham residents only. This sites does not accept certain waste and recycling materials that Gloucestershire County Council Household Recycling Centres accept. Please visit www.cheltenham.gov.uk
Can I bring fly-tipped waste to an HRC?
No. HRCs are not licensed to accept fly-tipped waste. Waste fly-tipped on private land will need to be disposed of at a private licenced waste site.
How does Gloucestershire County Council protect my data?